Data deletion

Last updated: October 5, 2026

Português · English · Español. If the versions differ, the Portuguese version prevails.

This page explains how to request deletion of data from aiGenda, what is deleted and when. It complements the Privacy Policy.

1. If you booked with a business that uses aiGenda

Your data (name, phone number, conversation and booking history) belongs to the business that serves you. It is the controller of that data; aiGenda is the processor, meaning it only processes the data on the business's behalf.

Ask the business directly. It can download and delete your data in its own dashboard at any time, without depending on us. If you cannot reach the business, write to privacidade@useaigenda.com.br and we will forward your request to it.

2. If you are a business that uses aiGenda

• In the dashboard: under Settings → More settings → Billing, cancel the plan. From then on, the periods in section 3 apply.
• Delete now: if you prefer not to wait, ask for immediate deletion. With a paid subscription in force, it is cancelled and the account is deleted at once; before confirming, we warn you that the remaining paid time is lost, without refund. Records the law requires us to keep (access log and financial and tax records) remain for the periods in section 3.
• By e-mail: write to privacidade@useaigenda.com.br from the address registered as account owner. We answer within 15 days, or within the shorter period your country's law requires.

To take your data with you first, use the Download my data button on the payment screen, which opens even when the account has no access: it exports the WhatsApp Contacts and Clients spreadsheets.

3. What is deleted and when

After the account stops being paid, through cancellation or non-payment, data is deleted in layers:

• 90 days: we delete people's data: end customers and contacts, conversations and messages, appointments, artificial intelligence usage logs, registered professionals and team access. This is permanent.
• Together with people's data: the WhatsApp connection and the key of the business's artificial intelligence account (OpenAI), which serve no purpose after the contract ends.
• 1 year: if the account was never charged, we also delete the business record.
• For the period tax law requires (in Brazil, 5 years, counted from January 1 of the year after the invoice): where a fee was paid, we keep only the financial and tax record (invoice number, dates, amounts and status, and the payer's tax ID (in Brazil, CPF or CNPJ)), separate from the account, even after the account is deleted, because Brazilian tax law requires the company that issues the invoice to keep it. After that, we delete it.

We notify the account owner by e-mail and, for businesses in Brazil, also the account's notice number by WhatsApp (for businesses outside Brazil, by e-mail only), 30 days and 7 days before people's data is deleted, with the option to reactivate the account (which cancels the deletion) or download your data.

Unused Free plan account: if the account goes 12 months with no login to the dashboard and no new booking, we notify the owner by e-mail and, for businesses in Brazil, also the account's notice number by WhatsApp (for businesses outside Brazil, by e-mail only), once, at least 30 days in advance and, if no one logs in by then, we delete the account and all its data. Logging in cancels the deletion.

If you ask for deletion before these periods, we delete. The periods above are maximums, not a mandatory wait, with one exception: notices are always given before deleting (30 and 7 days before for an account that stopped paying; 30 days before for an unused free account). If, for any reason, a notice cannot go out in time, deletion waits 30 days after the first notice.

4. Honest caveats

• Backups: our backups roll over every 7 days. Deleted data may remain in them until the oldest one expires.
• Access log: date, time and IP address of each dashboard login are kept, confidentially, for 6 months from each access, because the Brazilian Internet Civil Framework (art. 15) requires it. Deletion does not reach this log before that period; afterwards it is deleted automatically.
• Proof of the deletion request: when a business is deleted, we keep a record that deletion was requested: the business name, date and time, and the channel of confirmation, partly masked. It serves as proof in case of dispute and is kept for 5 years from deletion. After that, the business name is deleted.
• Services that work with us: the payment processor (Stripe) and the messaging platform (WhatsApp/Meta) keep their own records, with their own periods. Deletion in aiGenda does not reach those records; for them, the request must be made to each company.
• The copy at OpenAI: when the business deletes a person's data in the dashboard ("Delete data"), aiGenda immediately asks OpenAI to delete the responses stored in the business's account about that person. Even so, OpenAI may keep for up to 30 days what it holds to monitor abuse, under its own policy. If the business has no OpenAI account connected, it must make the request directly to OpenAI.

5. WhatsApp connection

When a business connects its WhatsApp to aiGenda, it authorizes us to serve customers on its number. That authorization can be withdrawn at any time: under Settings → WhatsApp connection, disconnect the number, or remove aiGenda's permission in your Meta account security settings. Once withdrawn, we immediately stop receiving and sending messages on that number.

6. Contact

Requests and questions about personal data: privacidade@useaigenda.com.br.